Booking & Cancellation Policy

At The Nail Room Sanur, every appointment is reserved exclusively for you. To protect the time of our clients and technicians, the following booking and cancellation policies apply.

By booking with The Nail Room Sanur, you agree to these terms.

When a Deposit Is Required

A deposit is required for all appointments. This secures your booking and ensures dedicated technician time is reserved exclusively for you.

For group bookings, a deposit is required per person.

Children under 12 accompanying a paying adult are exempt from the deposit requirement.

Deposit Amount

The deposit is IDR 150,000 per person. This amount will be applied toward your final bill at the appointment.

How to Pay Your Deposit

At the time of booking, our team will send a secure payment link to complete your deposit.

Alternatively, deposits can be paid in person by cash at the salon reception.

Your appointment is confirmed only once the deposit has been received. Deposit payment must be completed within 90 minutes. If the deposit is not received within this time, the slot may be released.

Cancellation & Rescheduling Policy

Clients may cancel or reschedule their appointment up to 24 hours before the scheduled appointment time.

More than 24 hours before the appointment

If you cancel or reschedule more than 24 hours in advance, your deposit will be transferred to your next booking.

Within 24 hours of the appointment

If you cancel within 24 hours of your appointment, the deposit will be forfeited.

However, The Nail Room may offer a one-time courtesy transfer if:

you contact us before your appointment time, and
you rebook immediately

In this case, the deposit may be transferred once to the new appointment. If the appointment is cancelled again, the deposit will be forfeited.

No-show

If you do not attend your appointment without notice, the deposit will be forfeited.

Late Arrival Policy

To ensure all clients receive their full treatment time, please arrive on time for your appointment.

Up to 10 minutes late

Your appointment will continue as scheduled. Our technician will do their best to complete the service as planned.

10–15 minutes late

Your service may need to be adjusted or shortened to avoid delaying the next client.

More than 15 minutes late

If you arrive more than 15 minutes late, your appointment may need to be rescheduled depending on technician availability. In this case, the deposit will be forfeited and a new appointment will need to be booked.

Refund Policy

Deposits are non-refundable except in the circumstances outlined in this policy.

Deposits are used to secure dedicated technician time and are applied toward your final bill at the appointment.

When deposits are refunded

Refunds are issued only when The Nail Room is responsible for the cancellation, such as:

the salon cancels the appointment
the technician becomes unavailable
the booked service cannot be performed

Refunds will be processed through the original payment method whenever possible. If this is not technically possible, the refund will be issued as salon credit or cash at the salon reception.

Exceptional situations

In rare cases such as illness or emergencies, deposit decisions may be made at management discretion.