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Frequently Asked Questions

Everything you need to know before your next nail appointment at The Nail Room Bali.

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  • What types of manicures and pedicures do you offer?
    We provide a full range of nail services in Sanur, including: Classic manicures and pedicures Gel nails in Sanur BIAB (Builder in a Bottle) nails for strength and durability Russian manicures with precise cuticle work Spa pedicures in Bali Men’s manicure & pedicure services Gentle kids' manicure and pedicure Check out our full service list here.
  • What is a BIAB manicure, and who is it suitable for?
    A BIAB manicure (Builder in a Bottle) is a gel overlay designed to strengthen natural nails. It’s ideal for clients looking to grow their nails or seeking a long-lasting, chip-resistant solution.
  • How long do gel manicures and pedicures typically last?
    Our gel nails can last up to three weeks with proper care, making them a great option for both Bali locals and tourists seeking long-lasting nail services.
  • Do you perform Russian manicures? What are their benefits?
    Yes! A Russian manicure in Sanur involves detailed cuticle work for a cleaner, more refined look. It’s ideal for those who want an ultra-polished finish.
  • How do you ensure the cleanliness and sterilization of your tools?
    At The Nail Room Sanur, we follow strict hygiene standards. Tools are sterilized after every use, and we use disposable items where appropriate to ensure a safe, clean nail salon experience.
  • Is it safe to get a manicure or pedicure if I have a nail infection or fungus?
    If you have any visible nail concerns, including fungus or infection, we recommend seeking treatment before booking nail services. Your safety and the safety of other clients is our top priority.
  • Do you offer services for children?
    Yes! We provide gentle and fun kids’ manicure and pedicure in Sanur—perfect for a mommy-and-me day out.
  • What is the age limit for kids’ nail services?
    Our kids’ services are designed for children up to 12 years old. We create a fun and safe experience tailored to their age and needs.
  • Why don’t you offer gel nails for kids under 12?
    We do not apply gel nails or BIAB treatments to children under 12 due to their developing nails. These products are formulated for adult nails, and we prioritize nail health and long-term safety for all our younger clients.
  • How should I care for my nails after a gel or BIAB treatment?
    Avoid soaking your nails in water for long periods. Apply cuticle oil daily to keep nails healthy. Don’t use your nails as tools to prevent lifting or breakage.
  • How often should I schedule nail appointments?
    For best results, we recommend visiting every 2–3 weeks depending on nail growth, especially for BIAB, gel polish, or Russian manicure services.
  • What is your complaint handling policy?
    At The Nail Room Sanur, we stand behind the quality of our work. If you experience any issues with your nails, please contact us immediately—especially if you notice chipping, lifting, or other problems. We offer one free redo within 5 days of your original appointment if the issue is due to a service fault. After this period, standard service fees will apply. We truly value your feedback, and see every comment as a chance to improve.
  • Do you require a deposit for bookings?
    For group bookings or certain services, we may ask for a small deposit to confirm your appointment.
  • What happens if I'm running late for my appointment?
    If you’re running late, please call us. We’ll do our best to accommodate you, but we may need to adjust the duration of your treatment or reschedule based on our availability.
  • What is your cancellation policy?
    Please provide at least 12 hours’ notice for cancellations or rescheduling. This allows us to offer your slot to another client.
  • Do you accept walk-ins, or should I book in advance?
    We welcome walk-ins, but for guaranteed availability, it’s best to book online in advance—especially for BIAB nails, gel polish, or Russian manicure services.
  • Do you offer gift cards?
    Yes, you can purchase gift cards for nail services in Sanur at our salon or by contacting us directly. A perfect treat for friends or loved ones visiting Bali.
  • What payment methods do you accept?
    We accept cash, all major credit/debit cards, and local digital payments for your convenience.
  • Are taxes & service charge included in the listed prices?
    Yes—all prices at The Nail Room Bali include applicable taxes and service charges. No hidden fees.
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